SSM28
Wedding: 3/9/13
Everybody at Gabriella's including Gabriella herself were sincerely helpful and accommodating, and not only with me, but with the four people/guests that I was allowed to bring. I did not feel rushed or pressured in any way and loved that my guests and I were able to pick out and try on whatever dresses that I had wanted multiple times times throughout appointment-browsing through all of the racks/dresses with my mother and friends was an amazing experience in a relaxed but professional atmosphere!!!! Although there was not a huge assortment of gowns, there was still enough of a variety with different styles and textures to choose from, most of which were/are posted and shown on main website.
After trying on and not liking any of the lace style gowns that I had originally thought I wanted, Gabriella herself stepped in and hand picked a few dress that she suggested I try which I would have never thought of and were right on!!!.... I ended up purchasing a Legends Romona Keveza gown that I love (not at all the type of dress that I was set out to find but better)!
The gown will be coming in this November and I hope that the fittings and alterations are as enjoyable as my shopping experience!
October 2012 Bride
Wedding: 10/12/12
Gabriella's was the only bridal salon I went to - she had a great selection, knew exactly what kind of dress I was looking for, and provided considerate and sincere customer service. The intimate setting was much more ideal for me than the big bridal house scenarios I've seen on television, which appear hectic with unhappy brides! I will be returning to purchase my veil once my dress comes in next Spring.
kmaw2
Wedding: 10/6/12
Gabriellas is amazing! I had a wonderful experience buying my gown here. The girls were so helpful and really listened to what I was looking for. It is a bit difficult to find, but in a really cute neighborhood. It has a great loft, open feel and other than one other appointment we had the place to ourselves. They had great recommendations for getting alterations and were very helpful.
Jessica
Wedding: 9/15/12
I came into Gabriella having truly no idea what I liked... working with Jen, I tried on a variety of dresses and ended up liking one much more than the rest - and it was a color/style that surprised me. I didn't make a decision that day, but couldn't seem to get that dress out of my mind. I came back, Jen had the dress ready to try on again, plus a few new ones, and I was quickly able to make my decision. Gabriella's atmosphere and personnel made this possible - this place is tranquil, professional and no-fuss, but also patient with the potential customer (no hard selling or pushiness here). Jen was a pleasure to work with, and I would recommend this place in a heartbeat.
Jillian
Wedding: 9/1/12
The staff was very patient, extremely knowledgeable and unbelievably helpful in customization of the dress. Great place, laid back atmosphere and the best wedding dress shopping experience I had during the entire process.
Talia
Wedding: 9/1/12
Kate and Gabriella's salon was an amazing experience. I started off at Kleinfields which was horrifying and overwhelming and Gabriella's was the exact OPPOSITE of this experience. They understood my budget and showed me beautiful gowns in my range. Kate followed up with a lovely thank you card and when I panicked the next day and wanted to switch dresses, they were unbelievably accommodating.
Ashley
Wedding: 7/7/12
No other bridal salon made me feel nearly as comfortable, relaxed, and special as Gabriella's did. This is an intimate place, which was exactly was I was looking for. I couldn't bear the chaos and mass production of the larger places, and really wanted to feel like choosing my wedding dress was a unique and private process. Leah was so personable and knowledgeable. She put me immediately at ease, and was wonderful when I went back with both my mom and my soon to be mother-in-law! I was very torn between two dresses, and she patiently helped me through the evaluation process. I can't wait to go back for my fitting!
Anne
Wedding: 6/23/12
I went to Gabriella's twice and had wonderful service. I ended up buying my dress from there and went a third time to get measurements. They were incredibly quick and professional. I called later to change my delivery address and they responded immediately and were very accommodating.
lisachi
Wedding: 4/7/12
Gabriella is a high end bridal salon. I didn't realize what I was getting myself into when I went in there. There are not many wedding gowns to choose from, but somehow I found "the One" there. I don't like having the same thing everyone else has, and the good thing about Gabriella is that what they have is very unique and exclusive to their salon. I do like that they treat you one on one while you are there and are very nice. I can't say that I had the best of service out of all the salons I had been to but it is definitely one of the best. The girl that helped us was helpful but after trying on several dresses she stopped paying much attention and began to do other things. It made us feel like she didn't think we were going to buy anything and so we didn't deserve top notch service. I was a bit disappointed, especially for how expensive all of their gowns were. Once I decided to purchase it, however, her attitude became top notch. I understand why she would be this way, but it did make me feel undervalued. Either way, my dress arrived with no problem and on time. Calls were answered with the best service by the owner. She seems great. The gown was very high quality, of course. I can't say that I will rave about this place to my friends, but I won't not recommend it because my experience was just fine. I wish I could have had the time of my life there since I did spend most of my budget there.
JG
Wedding: 2/18/12
Gabriella's is wonderful place to buy your wedding dress and accessories. The consultants are friendly, knowledgeable and helpful. They have a wonderful selection of designer gowns! The store is cozy and you do not feel like you are in a wedding factory. I recommend Gabriella's for every bride ..
heather
Wedding: 11/11/11
I love the girls at Gabriella's. My consultant was Leah, and she was so gracious in letting me "visit" my dress after we had selected it so that i could show friends who weren't there with the original sale. Amazing selection, kind consultants, one-on-one assistance that every bride dreams of.
Hilary
Wedding: 9/10/11
It was 2 months before my wedding and I still had no dress! I was looking for a Claire Pettibone, and I saw on their website that they were holding a trunk show at Gabrielle Bridal. I quickly sent Gabriella's team an email asking if I had enough time to order and have alterations done. Gabriella herself responded assuring me that I had plenty of time, and that if I ended up buying my gown that they would have the alterations rushed for me.
I had been to about 10 other stores looking for my dress. Gabriella's was my second stop that day. After a rather frigid experience in the west village her salon was breath of fresh air. The space itself is sunny and beautiful. The staff is sweet and attentive. Gabriella herself was the one who helped me. She knew I was there for the Claire Pettibone trunk show and after getting me a drink, she introduced me to the line's rep. The two of them helped me pick out a few dresses to try on. The 1st dress was a silk sheath with a cotton vintage lace over lay. It was beautiful! I tried on the other dresses that we pulled but ended up back in the 1st one.
Gabriella was an amazing sales woman. You can tell that she really loves her job. She was honest, genuine and no where near pushy. After about 20 mins I had decided that my dress search was finally over! Gabriella was extremely accommodating. I wanted to add 12" to the train of the dress, which they did for free! I also received a trunk show discount. I did have to pay a rush fee which I was expecting, but they really went above and beyond to keep me reasonably within my budget.
Two weeks after ordering my dress I got a phone call from a member of Gabriella's team. She wanted to make an appointment for me to come in for my first fitting. I was so excited because I thought my dress was in already. It turned out that the dress wasn't there yet, but even more exciting they wanted my first fitting to be photographed for Brides magazine! When I went in for the fitting the Bride's team did my hair and make up. The seamstress (Sarah Jassir) pinned me into my dress and off to the photographer I went! My fitting was featured with 2 other brides in the November Issue in a story about Gabriella's salon.
My dress came out beautifully. Sarah Jassir did an incredible job. I loved it! All of our wedding guests are still talking about the dress and it photographed beautifully. From start to finish my experience with Gabriella was amazing. Their customer service is spot on. After working in customer service for 12+ years myself I was extremely impressed. I've convinced my newly engaged friend that she must go there for her dress next year! I would highly recommend Gabriella's!
Uwera and John
Wedding: 7/22/11
Gabriella and her staff are extremely wonderful. I bought my dress during a trunk show at Gabriella’s. The designer custom made the dress to fit my body, and I had to go to the designer’s showroom and Gabriella was present at both fitting. I would recommend it to anyone who wants top-notch service.
Erin
Wedding: 8/21/10
Everyone at Gabriella's was helpful when we visited them in New York. They gave your their full attention for as long as you required. We had a few hitches with passing on my desires to some 3rd party vendors, which cost me a few extra trips, but their partners are also very good, so it was resolved.
Rhonda
Wedding: 6/5/10
Wonderful ladies to work with! They made a special moment very special! From the picking out the dress to the fittings....it was a wonderful experience! Thank you!
angelskm
Wedding: 6/5/10
After being off put by snooty sales people at other bridal boutiques, I was so happy to come to Gabriella's. Their selection is not as huge as some other stores, but they show quality rather than quantity. Gabriella is a pleasure to work with. She was very accomodating after I decided the veil I ordered what not exactly what I wanted and went out of her way to assist me in getting exactly what I wanted.
EM
Wedding: 4/24/10
I had a great experience buying my dress at Gabriella. I returned to the store numerous times while I was trying to make my final dress decision, and never felt like I was being a hassle. Each time I went to the store for fittings, additional purchases, etc I always felt relaxed and appreciated. A lovely atmosphere.
CourtneyA
Wedding: 3/25/10
Hands down the best salon in New York. The atmosphere is so different then any other salon I went to. Gabriella and her staff make you feel very relaxed and let you browse and try on at your own pace. The dress selection is the best offered with every dress fitting a different style and personality. When I went to other salons, I felt like I was trying on the same type of dresses and styles over and over again. The dresses at Gabriellas were different then anything I saw and each was better then the one I tried on before. You will have a tough choice on your hands, but trust me, your perfect dress is there.....and then you get to play with all the fun accessories!! The staff is so friendly, the salon is beautiful, the selection is the best and town and Gabriella will take care of you throughout the entire experience.
catlorayne and Joe
Wedding: 9/12/09
Gabriella New York was a wonderful experience! I purchased my dress through her salon and attended my first fitting there. Gabriella was excellent about answering questions and confirming that my dress would arrive on time.
I was a little surprised that the second and third fittings were in a completely different location with the seamstress, but it was not a problem once we figured out that was their plan. I don't know if that is typical of bridal salons or not.
The seamstress Gabriella recommended, Sarah, was also wonderful!
cara525
Wedding: 5/21/09
I ordered my wedding gown from Gabriella New York. The salon carries newer designers whose designs are not as expensive as in regular salons. The space itself is a calm and relaxing environment. I ordered a beautiful gown from Matthew Christopher which was well received by all my guests and family. The salon took care of making sure the gown fits well. They were flexible and accommodating with scheduling fittings. But I guess it all ends there. When I purchased my gown, we agreed on including the alterations in the purchase price. I retained a copy of my invoice (as what every bride should do). On May 23rd, 09, two days after my wedding, I received an email from Gabriella attaching another invoice for $541.88 for alterations and that they will charge my credit card on file. I responded that same day explaining that the alterations were already included in my original invoice. I never heard back from them. True enough, I saw the charge on my statement. I emailed them again on May 28th asking them to call me, hoping to straighten things out, but again, no response. I emailed for the third time on June 19th, and I still haven't received an email or phone call back. I came in about 5 times for fittings and not ONCE did Gabriella nor her staff inform me of this alterations charge or anything related to that matter.
This is a great place to find a beautiful and reasonable gown in a relaxing space, but be careful about this "SURPRISE" charge - and don't expect to hear back from them once they get your money.